I received this product and immediately contacted customer service due to an issue--I contacted customer service twice, then I finally responded back to the email where they asked me to rate their products before receiving any kind of response. I described the issue, and customer service then told me all the ways I was incorrect--never resolving the issue. I can tell you the product is great, but god help you if there is any problems with it, because customer service will either never respond, or completely disregard you. Good luck!