Did the formula change? I've been using TBC beard oil and balm for over a year. It's been great except for my last batch of Big Thicket balm. It was gritty, like it had tiny particles in it, almost like fine grains of sand. It clumped up in my hair and was difficult to comb in. I spent more time picking up chunks of balm from the floor than combing it in. I hope this was just a one-time thing!
Does Not Smell or Work Great The scent is definitely NOT Cedarwood and Pine Needle. It honestly kind of smells like cigarettes. As for shaping the beard, it does not do that very well, and as for moistening and softening the beard, it does not do that well either. TBC's beard oil is far superior than this product.
less then what I was expecting I liked the smell of your balm. But, I have been using Honest Amish balm and I guess I was used to the stiffness it left in my beard. I like for my balm to help hold my beard in place, not like hair spray or mouse. I just didn't feel it in my beard when I touch it and I didn't really like that. I'm sure there is nothing lacking in your balm, its just not my type. thanks and sorry for the bummer review.
Not what I expected I bought this product thinking it would keep my beard tame, and after using this balm it doesn't seem to do that. When it arrived it was liquid (which is to be expected living in Texas in the summer) and was instructed to put it in the fridge. After a night in the fridge it did not seem to be a paste because when I take some out of the container it immediately liquefied instead of staying in a solid paste form. Also the scent is a sweeter scent not a woodies scent.
Product Is Great--Customer Service Is Not I received this product and immediately contacted customer service due to an issue--I contacted customer service twice, then I finally responded back to the email where they asked me to rate their products before receiving any kind of response. I described the issue, and customer service then told me all the ways I was incorrect--never resolving the issue. I can tell you the product is great, but god help you if there is any problems with it, because customer service will either never respond, or completely disregard you. Good luck!